Lynetta B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hills Pet Nutrition - Dog food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Help with dog food order please call me ASAP been attempting to get information my dog need to have food now

View full review
Loss:
$65
Pros:
  • Dog likes it
Cons:
  • He is very finicky

Preferred solution: Deliver product or service ordered

User's recommendation: Fff.

1 comment
Guest

I believe that Hill's statement that they have supply issues is correct. That said, Hill's management has been less than forthright.

Consumers need prescription diet products. At the very least, the company ought to know when they will resume manufacturing certain products. After all, it's their job. The people who run these companies make a lot of money; much more than ordinary people do.

When you call Chewy and ask about a Hill's products, the Chewy computer instructs its customer services representatives to "suggest alternatives". My cat needs hydrolyzed protein (plus renal support). There are no manufactured alternatives. Let's face it: companies like Hills and Royal Canin just don't care about us or our pets.

What do they care about? 1) Corporate profits and 2) Officer's salaries. How do they deal with consumer problems?

With public relations press releases, e.g. "we care about you and your pet" and "our entire company is committed to the health of your pet." If your pet dies because it cannot get the Rx food it needs, then it's no skin off their noses.