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Mini Split Warehouse - Took three weeks to send a replacement for broken unit

Shipment came in with a damaged unit. Shipping company gave me an exception and I sent pictures to the warehouse. It took them 3 weeks and several unreturned phone calls and emails. Finally talked to a service rep and he said it would be shipped on Tuesday Friday came and I called again and he said it hadn't shipped and he would personally give it to shipping company. In the mean time I had to have an installer install part of the units and will have to pay more for him to come back. Also the lineset I ordered for this unit was not sent as I ordered and I had to buy the correct size to finish the install. Because the shipping company admitted it was a shipping problem it should have been taken care of in a more timely way. This is now costing me at least a thousand dollars more than it should and not including all the hassle. Avoid using this company. They have no customer service they take your money and don't care about the customer
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ID
#1251808 Review #1251808 is a subjective opinion of poster.
Service
Mini Split Warehouse Shipping Service
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution