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Pricing was OK. Problem is that he kept changing the terms of the contract. We agreed on a date and time for him to come out and give a quote, then after we agreed on time &;;;;; place he demanded a $50 fee to give quote. When I complained that Ive been getting...
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1 comment
#2067247

Hi Bruce, thanks for taking the time to pass this feedback along to us. We hear your concerns and understand it can be frustrating when a project doesn't go as planned.

We do have a Guarantee, in the event the pro you hired doesn't resolve issues that came up with the project or payment, check it out here: https://help.thumbtack.com/article/thumbtack-guarantee-terms. Because every project is different, we do have specific exclusions and processes in place before customers are eligible for reimbursement through our Guarantee. When providing an answer, it's important that we're transparent, which is why our team explained some of these exclusions within our Terms. It sounds like you found the right pro for your project, which is great.

If any problem ever does arise when working with a pro on Thumbtack, please contact us immediately so that we can step in and help. If you have more specific questions about our Guarantee or our Trust and Safety Team, please reach out to us directly for further support.

ID
#2856753 Review #2856753 is a subjective opinion of poster.
Pros
  • Possible location of pros
Cons
  • Poor customer service
Preferred solution
Transparency and full disclosure. Thumbtack should manage their pros more carefully -- it feels like the wild wild west.