This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Chevrolet - Communication, customer service, truck quality

I leased a 2021 Chevrolet Silverado from Chevyland in Shreveport in December 2020. It was extremely exciting for me as I have always wanted a Silverado. In my mind there was no other truck that could compete with it. On Sunday August 8, 2021 my wife and mother in law took my truck to Dallas, 3 1/2 hour drive from Shreveport, to pick up some purchased items for our new home we were to move in to later that week. Upon arriving in Dallas my wife called me and said the truck was acting funny and not accelerating when pressing the gas. They went in to the store to pick up the items and when they returned to the truck she saw a large pool of fluid coming from under the truck. She sent me a picture and I immediately recognized it to be transmission fluid. I told her she would not be able to drive it back and to call the nearest Chevyland to see if they were open to help out. With it being Sunday, no one was open. So I told her to try to find a rental company, again no one was open. We did not know what to do as no one was available to assist us. My wife had to rent and drive back a uhaul truck as they were the only ones that answered the phone. The truck was towed back to Shreveport that day and left in the parking lot at Chevyland Shreveport. The next day I called Chevyland and spoke with Josh Berney and informed him of what was going on with it and what happened. I also told him the receipt for the tow and rental were in the glove box. He said both would be reimbursed as the truck only had 8,500 miles and is still under warranty. Two weeks later I was called by Josh to inform me the truck was ready to be picked up. I asked josh again about the reimbursement. He claimed he needed the receipts to file the claim. I informed him yet again they were in the glove box. A few days after picking the truck up I called to speak with josh about where we were at with the reimbursement. He was not available and I was told he was the only one I could speak to about it. I left my number for him to call back. Never got a call. I called again 2 days later and josh was still not available. Left a message again, and again did not get a call back. I finally got in touch with josh on Friday August 20 and he informed me he would give the receipts and warranty claim to the warranty clerk on Monday August 23, and the reimbursement process normally takes about a week. On Monday August 30, one week later, I called in the morning to see if there had been any progress made. Josh was not available so I left a message. The next morning, Tuesday Aug 31, after not receiving a call back, I called and asked to speak directly to the warranty clerk. The warranty clerk did not answer, so I left them a message. I did not receive a call back. The next morning, Wednesday Sept 1, I called again to speak to the warranty clerk and was told by the receptionist they dont have anyone employed at Chevyland with that title, so she directed me to someone in finance, where again, no one answered, and again I left a message. And to no surprise I did not receive a call back. I decided to go to the dealership that afternoon to see if someone could help me. I spoke to someone in Finance and explained the whole situation. He looked it up in the system and did not even see a warranty claim for me. He only saw the warranty work done on the truck. So after two weeks of waiting and calling multiple times, it was never even submitted. Then the gentleman in finance told me he would speak with his boss, John Knowles, the next morning, Thursday Sept 3 and GUARANTEED me that he or his boss would call me the next morning to let me know what they found out. I never got a call from him, or his boss. I called Friday afternoon, September 3 and spoke with Josh Berney again. He informed me he would talk to the warranty clerk and have them call me. It is Wednesday September 8, and I still have not received a call. I looked up who was in charge of warranty and left a message with Hanna Williams this morning at 8:15. Somehow I dont think she will be calling me back. I have never been so disappointed, frustrated, and quite frankly, blatantly ignored. I understand COVID has businesses doing things differently and at less than full staff. But this situation and the lack of communication/customer service is absolutely ridiculous. The excitement I had when I got this truck has turned to utter regret. My intent to purchase this truck after the lease expires has changed to never wanting to deal with Chevyland again, or another Chevy in general, and that is depressing to say the least, considering how much I loved them 9 months ago. I am in need of assistance from someone at a higher level GM or Chevrolet.
View full review
ID
#2851608 Review #2851608 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Preferred solution
Reimbursement for the tow and the rental for my truck under warranty