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Shoes Com - No refund of restocking fee on exchange orders

I placed two orders which subsequently I needed to exchange for sizing issues. Both were refunded, both minus the $8.50 restocking fee. Their policy, posted on shoes.com, is to waive restocking fee for exchange orders. I provided all required information to them, both online & over the phone, and there has been no action on my requests for well over a month. I'm not buying from them again, ever. What a hassle.

User's recommendation: STAY AWAY. Spend your money elsewhere.

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ID
#2845286 Review #2845286 is a subjective opinion of poster.
Loss
$17
Preferred solution
Full refund