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USAA - Difficulty in signing in to my account

I went of line and tried to log-in to my account several days ago and was locked out of my account, because I made an error in input of my temporary pass word. I called USAA, but you system is only geared to respond to questions, none of which resolved my problem. In previous similar instances, I was given the option to enter a temporary PW given my USAA, to sign in and establish a new PW, and the problem was resolved, but you have now made getting a new PW very difficult by only having one solution, GO TO THE internet INTERTNET. I need help h not acceptable
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ID
#2845240 Review #2845240 is a subjective opinion of poster.
Location
Katy, Texas
Preferred solution
help in get back into my account