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Menards - Upset that my order was not correct!! 18 panels of vinyl fencing was missing from y delivery

Ordered 27 panels of white lattice top fence, got 9!!! Did not realize it until this summer. Purchased in summer of 2020. After receiving the fence I decided to buy the wrought iron instead. No way to return it, I sold what I thought I had. Called Menard in Shilo, IL sent emails to corporate and was referred back to Shilo. Said there is no paper trail I have all receipts!!!

User's recommendation: DO NOT TRUST DELIVERY.

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2 comments
#2059141

Well they been sitting a year. Why should to store be responsible for someone stealing them from you. Sounds like you are just trying to get free product.

#2058807

How in the world did 9 panels look like 27?

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ID
#2845156 Review #2845156 is a subjective opinion of poster.
Pros
  • Great pricing
Cons
  • Poor unresponsive customer service
Loss
$1800
Preferred solution
Let the company propose a solution