I spent thousands of dollars with this company a few years ago. I have a problem with a gate and call the company to have it fixed. It took me 7 calls just to get somebody to call me back. After I finally got one of the owners on the phone (Karen Beitzell) she finally said she would send someone out to look at the problem. Four weeks later after 4 more calls I get her on the phone and she tells me that it's going to be $350.00 to fix a broken hinge! I was appalled and let her know it. When I pressed her for how much the hinge set cost she said she would find out and get back to me. Two weeks and 4 calls later I finally get her on the phone again and she says $39.00. I just chuckled and said fine just send it and I'll fix it myself. That was a month ago. Still no set, I told her to send it COD. I've tried numerous times to contact the comapany and all I get is the run around. I still have a broken gate for over 3 months now with no relief in sight . I am suing the company. I've never been treated with poorer cutomer service and I've been a home owner for over 20 years. I've never posted something like this before and my motivation is to warn people to stay awy from this company they are a disaster. I could only imagine how they would respond to a REAL BIG problem
Washington, District Of Columbia
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