New Reviewer

Fullkeehst - Ordered a Scrabble Quilt - from Full Cart - what a mistate

Do not buy anything from this company (China). They will rip you off. I ordered a Quilt for my mother for Christmas and it arrived two months late, which is really not the issue although, I was a bit disappointed. The real reason I am upset is because the website was terrible and they informed me that I could have returned an item that I ordered by mistake. I didn't get my confirmation right away because the website went down, so I thought the order did not go through. I then ordered another Quilt for 69.00. I IMMEDIATELY realized my mistake and emailed the customer service message board. They are extremely responsive; however, the person said "no problem" wait until the quilts come in and follow the directions on sending the one you ordered by mistake back and they will refund my money. Well, fast forward two months later. I received the gift (Quilt) for my Mother, two months after I ordered it, a month after Christmas, then I received the other Quilt, I tried to return it. I contacted their Customer Service again. And the only name I had was an Amy M. which was on the package. The person in Customer service said take a picture of everything and send it to them. So, I did. I didn't even open it the Quilt, it is still in plastic. The Customer Service person said that it was too late to return and their policy states that they would only return items that were damaged. I explained that when I ordered on their website I should have been able to cancel because I accidentally ordered two of them, and when I contacted them, they said it would NOT be a problem. So, basically they lied, and now I am stuck with an ugly cheaply made scrabble blanket. I would like to return this item and get my money back. The blanket is still in its original package. I saved all of my communication emails/messages with this terrible company. If you would like to contact me, I can be reached through email tinakap@***.net. the address of the company is below: Office Address: Unit 1411, 14/Floor, Cosco Tower, 183 Queen's Road Central, Sheung Wan, Hong Kong Our supplier: Yiwu Lanna Garment Co., Ltd. (No. 98 Shuang Feng, road, Fotang town, Yiwu Zhejiang, China)
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ID
#2426362 Review #2426362 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer
I have been trying to resolve a complaint with this company for over two months and haven't even received a phone call follow up yet. I received a damaged pool table and they refused to refund me anything because I didn't open it within the 5 days as stated in their...
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2 comments
#1770838

We don't know if they did it or if it was shipped that way. You can defend this company all you want.

I wasn't asking for a whole new pool table.

They were terrible and I don't encourage anyone to order anything from them. They used the shipping company.

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ID
#1247819 Review #1247819 is a subjective opinion of poster.
Location
Lincoln, Nebraska
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Price reduction