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Etsy - To satisfy an unfulfilled order

I placed an order to buy clock inserts on 8/19. I received an email from the seller on 8/27 that they did not have sufficient product to fill my order. I replied to the email as instructed as to what I wanted them to do. I have replied twice and I have not received any further communication. I need the product now.
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#2834732 Review #2834732 is a subjective opinion of poster.
Kensington, Kansas
Preferred solution
I asked for them to send the 3 they have and refund me for the other 3