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AmazonFresh - Cant pay with cash only EBT card

Why cant I use my SNAP card with cash only for Amazon fresh. Hy-Vee lets me use it. I have called customer service with no success numerous times. I can add my card but I think your system is trying to take the amount out of food stamps but I dont get food stamps because Im older than 65 and thats their rule.
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ID
#2825324 Review #2825324 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution