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Terrible customer service

Rogers Communications #2063393
Thanks Laura. No. Nothing was improved. Although I did get my original defective phone back, repaired and wiped - hip hip hooray. Also - the loaner phone promised to me by your service team never arrived. I've certianly not changed my opinions of Roger's- more to the point they've been further confirmed. By the way, If you care so much about your customers as you state, why the run around to communicate with you via all kinds of email sites and portals? You are a phone company! Why not simlly call me?!!
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