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Hamrick Software - Problem with scanning multiple pages

I set up viewscan for multiple pages. Most of the time when I scan the second page and try to save it, I get a choice to overwrite the first page or cancel. Sometimes "Scan+" appears at the bottom of the page, and sometimes just "Scan." There seems to be no rhyme or reason why multiple pages can sometimes be appended to previous pages. Can't find log file. Scanner: Canoscan 99000F, MacOs 11.5.2 (Big Sur). Please help!

User's recommendation: Demand better customer service, without finding log file.

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ID
#2819868 Review #2819868 is a subjective opinion of poster.
Pros
  • Many scanners
Cons
  • Cannot contact company by phone email cant find log file
Preferred solution
Let the company propose a solution