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Thumbtack - Landscaper accepted payment for materials and has not completed the work

1.0
Original review updated by user Sep 26, 2021
THE CASE IS NOT RESOLVED STILL WAITING FOR THUMBTACK RESPONSE TEAM ... The entire case was sent to them w photos. I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted...
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#2066655

Hi Diane, please see our response to your previous review and get back to us with more details so that we can help.

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ID
#2809563 Review #2809563 is a subjective opinion of poster.
Pros
  • Are accessible
Cons
  • Do not follow up and do not verify contractors credentials
Loss
$3900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Thumbtack - Landscaper accepted payment for materials and has not completed the work

I called last week and my case should be on file. I was told my case would be referred to your quality team and I would be contacted. No one has contacted me. ' I hired a landscaper from Thumbtack named E and S LLC; he said he had a business license (which he does not)...
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#2066654

Hi Diane, thanks for sharing these details with us. We have high standards for pros on the platform and it's concerning to learn about what's been going on during your project.

Our Trust and Safety Team does review case details to determine how we can help, they typically follow up within 2-3 business days. We weren't able to locate your account or case details with this information alone, but we'd really like to check on this for you.

Please contact us through any of our social media channels with the email address associated with your account and we'll provide further support. We're really sorry to hear about these concerns, but hope to hear from you soon so that we can help with a resolution.

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ID
#2809483 Review #2809483 is a subjective opinion of poster.
Location
Denver, Colorado