BEVERLY P Abe

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AmeriSave - Cancelled my Cash Out Refinance after nearly 4 months and no responses from my Loan Officer or her boss.

I was approved for the Cash Out Refinance beginning of June provided I had my garage ceiling fixed. It was done June 19th and I had a difficult time getting the appraiser to come out and could not get my Loan Officer to communicate with me.

Once approved appraisal still could not get my loan officer or her boss to call, text or email me. I gave up Aug 5th after starting the process in May.

AmeriSave Reply:
Hello Beverly, thank you for your feedback. Weโ€™d like to look into this for you. Would you be so kind as to email us at customercareSM@amerisave.com? Please include your loan application number and a good contact phone number.
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Loss:
$500
Preferred solution:

Let the company propose a solution