New Reviewer

Keystone RV - They won’t answer the business phone. The Corp number I called is different kind of business

I have been trying for over a week to get my water heater working from the very same day I purchased it on July 27, 2021.
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1 comment
#2051649

Good morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit.

If you are trying to reach us directly, please call us at 866-425-4369 so we can further assist you with this. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2793756 Review #2793756 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
Ive been in contact with Richardsons RV, just days after my purchase on July 27th, 2021. I have had no hot water, Sway bar installed is making a horrific grinding sound, loose screws on trailer hitch attached to sway bars. Moreover, Jeff the tour guide of my trailer...
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1 comment
#2051647

Good morning, Keystone RV recently reviewed your post. We are sorry to hear you experienced issues with your unit and were not able to get the proper full walk through that you would have preferred.

Should you have any questions or concerns regarding your unit, we would be more than willing to assist you! In an attempt to review all details, please contact us directly with the last 8 digits of your VIN and your contact information. You may reach us Monday through Thursday 8am - 5pm & Fridays 8am - 4pm, all times EST.

Our Owner Relations Team number is 1-866-425-4369. Thank you.

ID
#2793714 Review #2793714 is a subjective opinion of poster.
Pros
  • Dealership had very nice people
Cons
  • Too many problems for a brand new rv
Preferred solution
Full refund