New Reviewer

Discounted Wheel Warehouse - Worst Experience Ever

Placed my order on 4-5, called on 4-9 to ask the status, they then informed me i had to sign the contract, of which no one reached out to me, just let me sit in limbo with my money i already paid. Called again today (4-18) to see where my tires were since i never received an email with tracking, like they said i would. They then tried to tell me it was awaiting payment and that i needed to pay before it would ship, luckily I kept the confirmation number, email and bank statement. After I informed the customer care rep of my payment that was already made, i was placed on hold for 15 minutes, and after the rep came back to the phone i was informed it was ANOTHER mistake on their end. It is surprising they are still in business after the horrible communication and lack of common sense on their end. I will NEVER buy from them again!!!!!
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ID
#1236082 Review #1236082 is a subjective opinion of poster.
Service
Discounted Wheel Warehouse Shipping Service
Reason of review
Order processing issue