Neha G Djv

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Anytime Fitness - No resolution provided inspite of multiple mails

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I am one of your member in Kirti Nagar branch ,New Delhi 110015 and have a very good experience with the gym. Staff and trainers are very cooperative and environment is also nice with proper sanitization and all. However, i need to raise one concern as i have booked my membership in the month of March for 5 months when Womens Month offer was going on and have joined for few days post that having severe pain in my knees. Post that ,lockdown happened and then i consulted one orthopedician and did MRI where doctor advised not to do Gym for at least 3 months as knees takes time to heal it. Basis that have contacted my concern Gym Branch - Kirti Nagar they informed that they didn't have the option to freeze the membership and it has only for members who have enrolled annually. As i joined the reputed gym which is spread all over the world and best service is that its ANYTIME and ANYDAY such a great facility for everyone. Have a request to freeze my membership for 2 months as doctor advised the same and having the legitimate documents with me. As i am associated with pioneer gym hoping that they would consider the genuine request for their members especially who are not fit to join. Looking forward for your positive response Sincerely Neha Gulati 981048****
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