New Reviewer

Discounted Wheel Warehouse - Don't do it!!!!!!!!!!!!!

Save yourself the time, aggravation, and money. Do not do any business with this company. I tried to order a set of wheels and tires and it was all a lie. The sales rep Ed/Edgar took my order and say the items were in stock and I should have tracking information within 7 days. 8 days passed by and I had no information. After calling them and waiting on the phone for a customer service rep for about 20 minutes they asked me if my sales rep informed me that the item was on back order and should be in stock in 2 weeks. Ed/Edgar didn't tell me the items weren't in stock. I asked to have the order canceled and they tried to tell me that I would have to pay a restocking fee. A restocking fee for an item I never received. This people must be smoking crack. I told them why would I have to pay a restocking fee on something I never received nor were told that the items were on back order. They put me on hold for about 10 minutes and then said okay that they will cancel the order and I didn't have to pay a restocking fee. They said someone would contact me in a few days regarding the cancellation. After a few days I didn't receive a call and I called them to get the run around after waiting for a customer service rep on the phone for about 20 minutes again. They told me that the refund should've been processed already but, the person that handles it isn't here at the moment. They said the would call me back once they get in. Never received a call. Called the next day and the same bs from the customer service rep. Still no call from them. Called the next day again and the same bs. Thankfully I paid via Paypal and put in a dispute the same day I canceled the order because of the reviews this place had. I tried to give them a chance because of the good pricing but, this company sucks and the BBB has them rated F so don't do any business with these guys. Paypal issued my refund and I am glad for that but, this Discount Wheels Warehouse can kick rocks and I hope an earthquake takes them out.
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ID
#1235343 Review #1235343 is a subjective opinion of poster.
Location
Fullerton, California
Service
Discounted Wheel Warehouse Customer Care
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund