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EZShipOnline - Lost my parcel in the warehouse and refused to compensate in full

Seller sent me a receipt proof that Shanghai warehouse person "Jiang" received my parcel with their chop. Submitted an order in ezship didn't get any response for a week. Contact them multiple time via live chat and emails , keep telling me they need more times to locate my parcel. After 18days of asking them, I totally fed up with their reply and I ask them for full refund. They reply me they only compensate me $100 due to their policy because i didn't buy insurance.

User's recommendation: Do not use ezship service.

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#2785941 Review #2785941 is a subjective opinion of poster.
Preferred solution
Full refund