Janine C Jde

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Certegy Check Services - I am pissed

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Original review Aug 17, 2021
I received a letter of a denied transaction from Certegy I disputed it and provided copy of front and back of check showing cashed by this vendor. Certegy did not accept proof and said my bank need to provide letterhead saying it was cashed. This is ridiculous I talked to my bank and the vendor and both agreed with me. Certegy refused to change decision. And importantly, my issue is not provided in the voice prompts, so you can't get a live person either.
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Pros:
  • Cant find one
Cons:
  • Investigations are not thorough

Preferred solution: clear my record

User's recommendation: put in complaint because customer service sucks

1 comment
Lonnie T Xzy

I took in two stimulus checks and they approved one and declined the other, which makes not sense whatsoever. And as stated by others earlier, there is no way to speak with anyone to rectify the problem. Why does Kroger use them?