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Shoes Com - WORST customer service

I have tried contacting shoes.com's customer service over 3 times due to having two packages come in the mail when one of the orders was placed due to technical difficulties on THEIR end and I was forced to place an order twice, not knowing that the first order which seemed to have been canceled actually went through. I have not heard back in over a week. Can't even reach a person via phone call. Absolutely ridiculous. Waste of time.
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ID
#2779421 Review #2779421 is a subjective opinion of poster.
Loss
$68
Preferred solution
Let the company propose a solution