Janet S Nca

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ShellPoint Mortgage Servicing - HORRIBLE SERVICE !!!! & DECEPTIVE PRACTICES !!!!

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Ditech forwarded my modification to NewRez and even though they say they are here to help, when I tried to refinance they kept requesting the same documents, never return phone calls or respond to e-mails.

Don't know where they received their training. Extremely unprofessional and discourteous.

They sure give you the run around. I arranged autopay with my bank and perfect record no late payments and credit score was 723, yet they declined my request for refinancing and charged a $525.00 appraisal fee. I am now demanding a refund but nobody returns my phone calls or responds to my e-mails. However, within three weeks Quicken Loans/Rocket Mortgage refinanced, paid off my debts and gave me a tidy sum.

They were the most courteous and professional team.

I highly recommend Quicken/Rocket as they live up to their name. Janet - jhsealy@***.com

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Loss:
$525
Pros:
  • Unprofessional & discourteous
Cons:
  • No real solutions offered
  • Deceptive practices
  • Inaccurate records

Preferred solution: Full refund

User's recommendation: USE QUICKEN LOANS INSTEAD, ALWAYS!!!!