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ShellPoint Mortgage Servicing - HORRIBLE SERVICE !!!! & DECEPTIVE PRACTICES !!!!
Ditech forwarded my modification to NewRez and even though they say they are here to help, when I tried to refinance they kept requesting the same documents, never return phone calls or respond to e-mails.
Don't know where they received their training. Extremely unprofessional and discourteous.
They sure give you the run around. I arranged autopay with my bank and perfect record no late payments and credit score was 723, yet they declined my request for refinancing and charged a $525.00 appraisal fee. I am now demanding a refund but nobody returns my phone calls or responds to my e-mails. However, within three weeks Quicken Loans/Rocket Mortgage refinanced, paid off my debts and gave me a tidy sum.
They were the most courteous and professional team.
I highly recommend Quicken/Rocket as they live up to their name. Janet - jhsealy@***.com
- Unprofessional & discourteous
- No real solutions offered
- Deceptive practices
- Inaccurate records
Preferred solution: Full refund
User's recommendation: USE QUICKEN LOANS INSTEAD, ALWAYS!!!!
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