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Etsy - Suspension of my account with no given reasons

Some days ago my Etsy account was suspended and I was given no warning or explanation for this decision. I was due to receive an email providing info that never has arrived (and yes, I looked in spam too). I had to write to Etsy asking for information about this obscure suspension and means to solve it but the answer I was given was far from adequate. I was told they cannot provide me the reason for the suspension due to security reasons. Ironically I am asked to send a copy of my ID card and prof that I am the proprietor of my credit cards in a platform whose login requires that I write the number of the problematic order.

User's recommendation: Don’t buy the image of the ethical website. This is another predatory capitalist company hiding behind a mask of eco friendly and support of local trades.

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#2777583 Review #2777583 is a subjective opinion of poster.
  • Neat things for sale
  • Many good sellers
  • Lack of ethics and transparency
  • Customer service
  • Are terrible at communication
Preferred solution
Let the company propose a solution