Peggy G Adr

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MobStub - Received incorrect item

Original review Oct 08, 2021
I ordered 3 bracelets that say "you are my sunshine" but instead received 3 bracelets that say "I love you to the moon & back" After my complaint I was contacted by a customer service rep who told me it was not necessary to return the bracelets, & I would receive replacements. BUT the replacements I received were 3 more bracelets that say "I love you to the moon & back"!!! I now have 6 INCORRECT ITEMS!!! After complaining a second time I did receive the 3 correct bracelets AND a full refund, so eventually the problem did get resolved.
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Pros:
  • Great price
Cons:
  • Incorrect item sent twice

Preferred solution: Deliver product or service ordered

Peggy G Adr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Des Moines, Iowa

MobStub - Return/exchange

Original review Sep 17, 2021
I ordered 3 bracelets that say "you are my sunshine" but instead received 3 bracelets that say "I love you to the moon & back". After complaining I was contacted by a Mobstub customer service rep saying there was no need to return the bracelets & they would send replacements. BUT the replacements I received were 3 more bracelets that say "I love you to the moon & back"!!! I now have 6 INCORRECT ITEMS!!! After contacting customer service again, I received a full refund AND did finally get the 3 correct bracelets, so I guess all's well that ends well. Honestly not sure if I will order from them again though.
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