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The Shade Store - Horrible experience

The Shade Store - Horrible experience
Ordered custom shades 28 windows- promised high-end experience with this supposed luxury brand.1. My primary motorized sliders 4 double roller shades- installed 3 ruining my newly painted home to learn they were measured totally incorrectly- now I have damaged ceilings- no window coverings 2. Consultant talked me into continuous loop mechanism- failed to inform me that they are (a) hard to maneuver (b) Cannot raise or lower the without hitting the wall or the shade (c) ugly plastic tension device glued to wall 3.wrong size

User's recommendation: Go elsewhere.

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1 comment
#2163090

I had the same kind of experience. The "design consultant" kept making the same mistakes on the quote.

It took more than a dozen email reminders for her to finally make correct 3 small changes to the order. That was a red flag and we didn't end up going with the shade store.

Ever since they were bought out by a private equity, their service has been going downhill. I highly recommend GOING SOMEWHERE ELSE.

ID
#2774960 Review #2774960 is a subjective opinion of poster.
Loss
$16500
Preferred solution
Let the company propose a solution