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Can't get an agent thru chat-requires login, but when I do there are security questions that i never set up-Seriously!!!! Can't get past it. Phone call gets me nowhere since my plan is prepaid and I don't yet have the phone in my possession-it is stuck in limbo at UPS!...
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Same here except they went one step further and locked me out of my account right after purchasing a new $999.00 S21 5G under the customer loyalty program. I am going to the store tomorrow and hand over the phone and hit them with a small claims 3x lawsuit in district court. its unbelievable ,,,,,,,they need to be regulated its out of control.

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#2771936 Review #2771936 is a subjective opinion of poster.
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Preferred solution
Deliver product or service ordered