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Spiderwire - Backpack purchase

I had a buckle break on a spider wire backpack I only used 3 or 4 times. The customer service agent was rude and couldnt help me at all. All she said was google it which I already did to get your company number.

User's recommendation: Don’t buy a spiderwire backpack.

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ID
#2763597 Review #2763597 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution