New Reviewer

Resolved: Amtrak - Cafe car

Update by user Sep 09, 2021

Just a suggestion.

Original review posted by user Sep 09, 2021
Morning time is coffee time. New rules concerning COVID precautions allow cards only unless it is a tip. Today the computer system is out so all sales ended. Amtrak needs to give out coffee in this situation. Something must be done to correct this issue. Passengers smelling coffee and not allowed to purchase is a sad situation. Please correct this policy to please Amtrak passengers.

User's recommendation: Give out free coffee until the issue is corrected.

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Resolved
ID
#2854377 Review #2854377 is a subjective opinion of poster.
Location
Lafayette, Indiana
Pros
  • Great service
  • Excellent staff
  • Helpfulness of some employees
New Reviewer

Amtrak - Fresh air smoke stops

Update by user Aug 10, 2021

All other smoke stops r usually announced

Update by user Aug 10, 2021

No one has apologized

Original review posted by user Aug 10, 2021
#98 Silver meteor Miami to New York in Savannah Ga-No announcement was made about this stop being a smoke stop when I asked why there was no announcement I was told we did not announce it on purpose ..so why? I can smoke in 30secs but Amtrak needs to announce this as a smoke stop ..this should be necessary and no announcement is Totally UNACCEPTABLE if u wish for ur guests to continue to ride the train as a CHOICE for travel this should be corrected -smoke stops announced PLZ

User's recommendation: If Amtrak doesn’t fix this don’t choose Amtrak.

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2 comments
#2054976

I found out more information about this subject .. some train crews r really nice and some are not… so sad that I am not as important as dogs or kids or freight trains that often delay trains yet : I have rode almost every single Amtrak and never seen a smoker delay a train .. they don’t want to be left behind for a drag!

#2051616

Smoking weed in the dining car can be hazardous to your appetite.

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ID
#2760496 Review #2760496 is a subjective opinion of poster.
Location
Savannah, Georgia
Service
Amtrak Train Service
Pros
  • Great travel choice
Cons
  • No announced smoke break
Preferred solution
Apology