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GreatCall - Untrained and obnoxius customer service reps

a box appeared on my phone that only allowed me to use "voice to text" = the box would not go away from the screen and wouldn't allow me to use the other phone features = customer service rep was an idiot and condescending and ill-advised = on phone for 40minutes with rep = spoke to supervisor (Brennon) who was just as bad = no help!

User's recommendation: STAY AWAY!

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#2756625 Review #2756625 is a subjective opinion of poster.
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Let the company propose a solution