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USAA - Two months old complaint ignored, never answered

Request by phone for a copy of our insurance card to be emailed to Dealership, proof of insurance so that we can have a loaner car. Gave the woman all kinds of information, each or a combination could verify my identity. She refused. Ask to speak to a Manager, refused. Complained to CEO and other executives including Board of Directors. No response going on two months. Cancelled policy 7/31/21. months

User's recommendation: Don't be a customer. Relationship is one way, there way. No service. No accommodation of simple request.

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1 comment

USaa refuses to cooperate with my Attorney General!

#2753413 Review #2753413 is a subjective opinion of poster.
  • Weak practically absence of leadership and oversight
  • Increasing errors and issues
  • Customer service representative
Preferred solution
Full refund of unused premium from auto policy I cancelled. Would want to be given reason why credit card accounts in EXCELLENT standing are now blocked, transactions approval refused. No reason given.