This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

USAA - Two months old complaint ignored, never answered

Request by phone for a copy of our insurance card to be emailed to Dealership, proof of insurance so that we can have a loaner car. Gave the woman all kinds of information, each or a combination could verify my identity. She refused. Ask to speak to a Manager, refused. Complained to CEO and other executives including Board of Directors. No response going on two months. Cancelled policy 7/31/21. months

User's recommendation: Don't be a customer. Relationship is one way, there way. No service. No accommodation of simple request.

View full review
1 comment
#2045746

USaa refuses to cooperate with my Attorney General!

ID
#2753413 Review #2753413 is a subjective opinion of poster.
Cons
  • Weak practically absence of leadership and oversight
  • Increasing errors and issues
  • Customer service representative
Preferred solution
Full refund of unused premium from auto policy I cancelled. Would want to be given reason why credit card accounts in EXCELLENT standing are now blocked, transactions approval refused. No reason given.