Sonju Two Harbors - Incomplete brake job
Went in to their service department due to spongy brakes, got a call the next day and they said by rear caliper was hung up and they needed to replace it. They replaced one rear caliper, both rear brake pad sets, and both rotors as well as flushed the brake system for a total of $954 and some change. Picked up the vehicle and went to set the parking brake on a hill and the parking brake was not working at all. This is a 6 speed standard transmission and I use the parking brake daily and it was functional before I brought it in to Sonju. I turned around and went back and told them they did not adjust the parking brake to the new rotor. The parking brake on a 2007 F350 is a brake shoe and drum type system. The inside of the rotor acts as the drum and tolerances from rotor to rotor vary and the adjustment "star" nut needs to be adjusted to make sure the brake shoes will make contact with the inside of the rotor when engaged thus making the parking brake system function. I spoke with Wendy, the Service Manager, and she spoke with the technician, who he related that the new rotor went right on. They never made the adjustment, but yet signed off that the brakes, brake lines and parking brake was working in their final check; this is obviously not the case because on a flat surface with my vehicle in neutral, and the parking brake engaged, I can push my pickup forwards and backwards. Basically when I get home, I'll have to jack IP my pickup, remove the rear wheels and make the adjustments to the parking brake myself. Sonju would not admit to any mistakes or take care of the issue without charging me an additional approximately $1200 before taxes for more parts that are not needed in this instance. Long story short, I paid $954 and some change for a brake job which was 85 percent complete
Two Harbors, Minnesota
Sonju Two Harbors Pickup Truck Part Replacement
Reason of review
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