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Shoes Com - Was on hold for 40 mins to talk to customer service

I purchased 2 pairs of Skechers sneakers. spent over $99 so saved $40. One pair has a stain on the front and side . I just want to exchange them for another pair at same price I paid and not be charged for return fee.
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I have ordered from in the past and they don't charge an exchange fee , they will send you a prepaid label to return to shoes that you want to return , if you have problems with it's not them it's you that's the problem. They have great customer service and never charge to return shoes , I guess unless you have had the years !

#2746815 Review #2746815 is a subjective opinion of poster.
  • I like the shoes and coupons
  • Poor response to inquiries or assistance
  • Horrible response and no help for customers
Preferred solution
would like to exchange the damaged pair for another pair and not be charged return fee.