KJ Ekf

Oriental Trading - Great customer service!

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I recently ordered some items through Oriental Trading, and as soon as I got the shipping notification I realized I accidentally had it shipped to my OLD address. I called into Oriental Trading and quickly got a live person on the phone. I talked to Jag in Guest Relations who was very nice. He got in touch with UPS but they weren't able to reroute it, so instead of just telling me I'd have to go to the post office to get it once my old address declines it (like other companies have told me), he reshipped the entire order to me free of charge! And it was my error that I forgot to update my address! So generous. I didn't expect such great service from a company that sells such low-cost items. The products may be cheap, but the customer service is much appreciated. Thank you so much!!
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Reason of review:
Good customer service