This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shoes Com - Horrible customer service

After four phone calls and 2 1/2 hours of hold time and customer service time, I was disconnected by the agent who took my phone number and two email addresses so that we would not disconnect from one another. I simply wanted a return label for shoes ordered and after 30 minutes plus on a phone conversation with this agent, I have received nothing in the way of a return phone call or email from Them after disconnecting. I will never order from them again and I am still waiting for a $300 plus refund. I cannot even give them one star because I am so frustrated.

User's recommendation: Never order from shoes.com.

View full review
ID
#2745518 Review #2745518 is a subjective opinion of poster.
Pros
  • No pros at all
  • Easy to order
Cons
  • Poor response to inquiries or assistance
  • No customer care at all only ai reponses
Loss
$301
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shoes Com - Horrible customer service on returns

I made four separate phone calls and was on hold for over two hours today trying to simply get a shipping label sent to me for a return on four pairs of shoes. After providing my phone number and two separate email addresses so that we did not lose contact with one another, the agent managed to disconnect our call and I have not heard a word since. Horrible customer service. Never again! I cannot even give this a one star rating on any level.

User's recommendation: Don’t even consider shoes.com as an option.

View full review
ID
#2745498 Review #2745498 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$30
Preferred solution
Full refund