Sherry B Wky

Rodan And Fields - Policies that COST R&F Customers/Pathetic Consumer Care

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I just got off the phone with a pc perks rep at R & F. (4/4/18).

I have been a customer for two years and like the product. Recently my daughter in law joined the team of the “director” who I have been purchasing from. In order for me to continue to order products (if you call their automatic ordering system a way to place an order) and for my daughter in law get the commission, I was advised that the UNBREAKABLE policy is for me to drop/deactivate my account, wait 30 days, and then and only them can I become a NEW customer and REPAY the 20.00 perks fee so that I can receive a 10% discount and free shipping. There is NO WAY to transfer the current account from the manager to her salesperson salesperson....just, basically, kick the customer in the face, penalize them for switching sales people and charge them all over again to become a preferred customer PLUS they can not reestsblish their “new”account for 30 days!

What kind of customer service is that? When I spoke to the Perks specialist, she went to a supervisor to see if there was anything that could be done to circumvent the system and the answer was no. Their best offer was to cancel my account for me. Are you kidding?

I own a small business and do EVERYTHING in my power to satisfy customersbut this company basically kicked me to the curb. One thing for sure, I NEVER want a disgruntled customer. There are too many opportunities for consumers to find replacement products on the net today...and certainly they can be a better product. I don’t want to take that risk.

I like to keep my client base and keep them happy with not only the product but also ease in ordering and doing business with me. Today, R&F lost a “preferred customer”. I have already purchased a product that I needed from Amazon, got free shipping and it cost me $3.00 more than I would have paid R & F! Plus, when I want to replenish it, I can purchase what I want and when....And one more thing......being a preferred R & F customer comes with even more costly “perks” to the customer and benefit to the company..

I don’t like the idea of being on a robo reorder plan where a company determines if and when I need their product so they mail it automatically and charge my account whether I want them to or not. Frankly, I don’t remember signing anything that would indicate I agreed to that protocol and had it ever been presented to me, I wouldn’t have subscribed.

I find this company to be a greedy money *** whose first objective is to take all the money it can get from its clients no matter how they accomplish it. Good product but poor customer care even when they have an opportunity to address a concern when a consumer calls the company as a point of contact

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Reason of review:
Poor customer service
2 comments
Guest

You can just start a new pc under your daughter in law with a new email address. Yes you'll have to pay the $20 again, but perhaps your dil can give you a cash back discount to get the $20 back. Just an option to give your support to your dial building her business.

Guest
reply icon Replying to comment of Guest-1458649

That’s exactly why she is mad. She would have to deactivate one account, wait and then pay again. What you are recommendingnia exactly what cheesed her off to begin with.

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