Susan H Itx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Candlewood Suites - Terrible awful place

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Aug 02, 2021
I checked in at Candlewood Suites through no fault of my own. The Holiday Inn in Elgin, IL was booked solid. I checked in on a Monday morning. The next morning when I got up early to do a small load of laundry, a drunken guest accosted me verbally in the lobby and followed me around from place to place breathing alcohol fumes in my face. I had to call the Elgin Police. The rooms are dirty, I have been there a week and the room was never cleaned. You have to change your own trash bag and toilet paper. The revenue manager, Harin rude and uncompromising.
View full review
Loss:
$1200
Cons:
  • Cheap toilet paper and kleenex
  • Nail holes in baseboard
  • Dirty facilities

Preferred solution: Let the company propose a solution

User's recommendation: Stay away