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Express Scripts - Very unhappy with services

I have to take a brand name medication for a serious medical condition. Because my doctor sent an order for the brand name med, with all documentation of why I must have this med because I appealed their quick decision to NOT cover. Express Scripts told me that they would NOT cover this med and told me I received a "PENALTY" for requesting a brand name medication. A PENALTY. What is that!? That is NOT a pharmacy that takes patients with individual needs into consideration for coverage. Express Scripts also PENALIZED me because I take a medication in both instant release and extended release. THEY made the decision to cover only ONE of those doctor ordered medications.

User's recommendation: Do not trust this pharmacy service. They do not do what's right for the patient.

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2 comments
#2042578

Hello Catherine, We're always able to help with any issue and concern. Please reach out to ExpressRxHelp@express-scripts.com for assistance.

Please refer #2731680 in your email. Thank you-Adam

#2041944

Not right!!!

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ID
#2731680 Review #2731680 is a subjective opinion of poster.
Cons
  • Long wait times for meds
  • Including the so called supervisors
  • Companys internal bureaucratic policies
Preferred solution
Price reduction