Rodger M Pyr

magicJack - Horrible Customer Service/Technical Support

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Service stopped working 3 months ago. Attempts to contact technical support were useless as no one answers the hone numbers provided nor does their "live chat" option actually provide a "live" person to chat with just a virtual assistant who directs you back to the phone numbers or their web page which is not supported. I have been attempting to cancel my service and calls and web page is useless. not D
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Loss:
$20
Pros:
  • When it works it is great
Cons:
  • Poor or no customer service

Preferred solution: Apology

User's recommendation: Do not use them if you desire or need any customer support