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OptumRx - Called for refills - got a pitch for Life Alert.

Called to refill 4 prescriptions using the phone number on my pill bottles. Got a person selling Life Alert instead. Supposedly they transferred me to the number I needed but it was wrong. Had to look up customer service number on line. Once connected poor woman on their end couldn't update the expiration date on my debit card and needed help from supervisor. What should have taken a few minutes took about an hour. I just hope I get my meds.

User's recommendation: Never had a problem before this. Make sure you have the correct phone number.

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ID
#2727474 Review #2727474 is a subjective opinion of poster.
Pros
  • Convenience of pharmacy-by-mail
Cons
  • Sales of other product
Preferred solution
Easier and faster access and no pitches for products.