New Reviewer

ShellPoint Mortgage Servicing - Horrible lender ruining peoples future ability to borrow

My client was not contacted by her mortgage company warning her payment was going up and can't even tell her why they raised her mortgage in the process of her moving and selling. Now she is trying to buy a new home, and they are damaging her credit to where she can't buy a new home. And this is a buyer with perfect credit. This company should be embarrassed on their client surveys and history. I will never refer this company to anyone. This company

User's recommendation: NEVER USE THIS MORTGAGE COMPANY.

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1 comment
#2040985

You should be embarrassed posting this. Sounds like they did and escrow analysis. Tell your "client" to open their mail.

ID
#2726485 Review #2726485 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • No pros
Cons
  • Incompetency
  • Staff ill prepared to reconcile records or answer questions
  • Horrible customer service fraud
Preferred solution
Apology