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Travis Industries - Travis does not back their own warranty

Travis/Lopi does not stand behind their warranty. I spent just shy of $5000.00 for a top of the line Lopi Woodburning stove. I was advised I was getting a 'deal' as the optional fan cover plate had been broken out when shipped to the store - I was getting a fan so that was fine. I saw the unit in factory wrapping and was not able to see the actual unit. the unit was shipped and arrived in a van with no way to unload it much less put it in my home. Andrew Leonard the owner told me I should 'borrow a forklift from my neighbour.' Seriously? I was forced to find options which cost me in having to pay a local business to finish the delivery. I gave a hundred of the apparent balance due to the neighbour to complete the delivery. When I unpacked the stove it was clear it went through no inspection at the retailer. The interior was filled with smashed firebricks, and some exterior damage. I contacted Andrew whose only concern was an additional 100 dollars. As for the broken part he said he would deliver them 'when he next was in my area.' (We are about 60 miles away.) This has never happened. I contact Lopi in the US who refused to intervene and back the product (despite warranty) saying this was their best dealer in Ontario. (I presume that means who they make the most money off of.) Lopi failed to take any responsibility. Mr. Leonard is a fast talking salesman, refused to solve this in writing and now almost 3 months later has avoided solving this mess which was clearly of his making. I would strongly encourage anyone to reconsider doing business with the organization or purchasing Lopi products as their warranty is useless as they only refer back to incompetent dealers.

User's recommendation: ALWAYS use a well-reviewed retailer if purchasing Travis/Lopi products as the manufacturer will not back warranties.

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ID
#2721819 Review #2721819 is a subjective opinion of poster.
Location
Schomberg, Ontario
Preferred solution
Price reduction