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Viator - Want to use a voucher for upcoming trip that is already booked

I booked a wine tour in the Finger Lakes in NY via TripAdvisor. While I was paying for this there wasnt an option to put in a discount code from Viator. After a confirmation was received I noticed that this was a Viator event. So I called Viator to have the discount applied and I was told it can not be done after the fact. This is disappointing because first, I didnt even know this was a victor event because it was not labeled so I did ad the discount code. I feel this company should honor our discount. This is the second
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#2720038 Review #2720038 is a subjective opinion of poster.
  • Applying a discount
Preferred solution
Price reduction