Esther M Dfq

Last year I bought a Giantex fully automated washing machine (EP22761GB) . With lock-down I only tried it out last week at my caravan. The inlet hose will not let the water run in to the machine.

I think a part of the angled end of the inlet hose might be missing. It screws on to the machine perfectly It just won't let the water in. Where can I buy an inlet hose? I did use the machine by dropping the inlet hose into the machine and filling the machine manually from the tap. It looks as if it could be a great little machine if I could only sort out the inlet hose.
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Preferred solution: Let the company propose a solution