John R Khh
map-marker Columbia, South Carolina

American Home Shield is difficult to deal with!

I have an America Home Shield home warranty and have had good and bad experiences with them. The bad experiences concerned getting my HVAC Heat Pump repaired. The repair company kept coming to my home changing stuff until they finally replaced the compressor. The cost to me was $55 each trip the service people made and although I don't remember how many times they came (yep it was so many that I could not keep up with the times)... unbelievable! The good experiences were that when I called they sent a service representative. It took two years for them to repair my HVAC!!! The bad experience has to do with their accounting department. I was having the bill drafted out of my banking account each month by bank card. I wasn't aware my bank card expired. And two months later I was sent a past due notice... I immediately contacted AHS and that is when the *** HIT THE FAN. The phone representative was very rude and when I gave her the new bank card information I thought they would continue drafting my account. Apparently, not so... and I can't get them to call me so that I can talk to some one who understands accounting! Yes.... I'm pissed
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Guest

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-86*-***-****. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

Guest
reply icon Replying to comment of Guest-178179

The contact information above is no longer valid because David Crawford quit AHS in 2012. Your best route is to check out AHS parent company at www.servicemaster.com

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