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Resolved: Viagogo - Didn’t get a tickets, but already paid

Update by user Jul 28, 2021

Company fixed the issue and I have been provided with apology. After a week, I finaly get my tickets. Untill now I did not get any message, but now I have them..

Original review posted by user Jul 28, 2021
Hello, I ordered a 2 tikets for koncert Ektor in Prague on 20.8.2021. PRAHA 7-BUBENEČ, ČESKÁ REPUBLIKA SRP 20 PÁ 2021 19:00 A-park Ledárny Bráník. I send you a money: VG Ektor Tix, -3 674,11 CZK. It was done on 26.7.2021. But I did not get a email confirmation, on your website on my account I do not see my order and I do not have tickets. Please, can you help me? I cannot contact you on the phone. There is automatic answer, that you are bussy and info, that I have to contact you on your website, what is imposible. Please, what Inshould do now? Thank you for a help. Best regards Juraj Ferenc ferenc@***.cz 004207****7253
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