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Pyle Audio - Questions on Pyle speaker not connecting to Bluetooth

Called Sunday , I was unable to leave a message. My wife can call tomorrow:-) We purchased a Pyle speaker through Amazon two years ago and it worked fine and connected to Bluetooth easily, this year unfortunately it makes the connection sound and the red light comes on when power is given but it does not respond to our Bluetooth request, We have tried several different techniques including forget this device and then responding with the protocol that we started with the first time
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#2712541 Review #2712541 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution