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Capital One 360 - PISSED

I called capital one to report that I had been scammed out of $342. I explained to them that the people that called said they were from Verizon and said that I was actually owed money but they said they would have to send it to me through Zelle or one of the other kind of apps. But these people connected to my computer and they went into my Capital One account and took, actually stole, my $342. I explained to Capital One that the only reason why I had even called the company was because they said they were going charge my account. But Capital One will not refund the money. They said that it's my fault and they can't refund me. That's pure *** . they

User's recommendation: I suggest to not open a checking account with them.

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ID
#2708581 Review #2708581 is a subjective opinion of poster.
Product
Zelle Pay Account
Pros
  • Funds in one place
  • Conveince of having online banking
  • Convenience
Cons
  • Poor investigation services
  • Poor service regarding scams
  • Understanding
Loss
$342
Preferred solution
Full refund