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New Reviewer

Expedia - They lied!

Expedia promised to contact the hotel that I accidentally double booked and has not done so four days later. I have called them three times and each time they promise to call Hotel South Beach because it is very obvious that my fat fingers accidentally canceled my initial reservation.

User's recommendation: Boycott Expedia.

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ID
#2730412 Review #2730412 is a subjective opinion of poster.
Pros
  • Appeared to take issues seriously
Cons
  • Ripped off
  • Will not respond by phone or email for an explanation
  • Worst customer service
Loss
$900
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I called them three times and they promised to call Hotel South Beach in Costa Rica. They have still not called. Here is the email that I sent them at their request. Hello! I was using virtual chat and accidentally canceled a nonrefundable hotel stay. 721345****4885...
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ID
#2730403 Review #2730403 is a subjective opinion of poster.
Pros
  • Book at one place
Loss
$900
Preferred solution
Full refund