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Keto Advanced - Satisfaction Guranteed not backed

Update by user Feb 25, 2022

This prdouct was originlly ordered in December, still trying to deal with this incompetent people. Glad I sent it back signed reciept. I had to tell them the packag was delivered, and who signed for it!

Original review posted by user Feb 25, 2022
Charged $198.00. Product was returned as per their instructions, was refunded only $92.00. Despite their 100% satisfaction guarantee. "restocking" fee is the only explanation. 75% of product returned, less than 50% of product I paid return postage.Stay away from this company.

User's recommendation: Stay away from this company!

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ID
#3366039 Review #3366039 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Cons
  • Product did not work
Loss
$106
Preferred solution
Full refund

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Resolved: Keto Advanced - Product not delivered

Update by user Feb 25, 2022

Company fixed the issue and I have been provided with product or service ordered. Product was finially delivered in February..

Original review posted by user Jan 25, 2022
P12/10 Product not delivered To date: product ordered,tracking number ( 940551****849********) given without instructions as to how to track, product not delivered, customer service has no idea where product is, said it was "reissued", a new tracking number was coming "soon", refused to refund although site has 100% refund guaranteed. Company continues to offer additional products at 50% discount,, has offered a counselor to assist in taking the product, that has not appeared. Website https://ketoadvanced.net is largely unattainable. 855-664-****

User's recommendation: Stay away from this company.

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Resolved
ID
#3286504 Review #3286504 is a subjective opinion of poster.
Loss
$198
Preferred solution
Full refund

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Ontel Products - No customer service response

I have called multiple time, multiple numbers, no answer. I have emailed 50+ time, no response from customer service. I have now filed complaint with BBB and posted review on their site. I just want some HELP on a return. That this company has a section for "pissed" off customers is offensive and childish-tells me a lot.

User's recommendation: Don't do business with them if you want assistance, you cant get it.

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ID
#2706633 Review #2706633 is a subjective opinion of poster.
Cons
  • Unable to communicate with customer service
  • Being unable to communicate with customer service
Loss
$226
Preferred solution
Full refund